Knowing whether your customers read your email responses, when they read them, or if they click the link in your emails is very important in converting a contact to a customer. It gives your an extra chance to retain a customer that is slipping away and get more sales.

Now, this can be simply done by setting up your EnageMessage Inbox. It allows you to not only track your contacts but also manage all your emails in one place and reply quickly with saved templates.

If you have multiple email providers, you can forward all emails to EngageMessage, so you don't need to switch between different inboxes to manage your emails.

This article explains how to forward emails to EngageMessage.

Step 1. Copy your forwarding email address

Open EngageMessage App > Settings > Email forwarding > insert your email address (e.g., [email protected]) > Next > Copy your forwarding address.

Step 2. Set up forwarding in your email

After copying your forwarding email address, open your email provider and follow the instructions to finish the setup. Find the guides for some common email providers below:

Gmail Setup Instructions

  1. On your computer, open Gmail using the account you want to forward messages from. You can only forward messages for a single Gmail address, and not an email group or alias.

  2. In the top right, click Settings gear icon > See all settings.

  3. Click the Forwarding and POP/IMAP tab.

  4. In the "Forwarding" section, click Add a forwarding address.

  5. Enter the email address you want to forward messages to.

  6. Click Next > Proceed > OK.

  7. A verification message will be sent to your EngageMessage inbox. Click the verification link in that message.

Now, open your EngageMessage app, go to Inbox. You will receive a verification email in the inbox. Click the link in the email and click Confirm.

Go back to the settings page for the Gmail account and refresh your browser. Under the Forwarding and POP/IMAP tab, in the "Forwarding" section, select Forward a copy of incoming mail to. Choose what you want to happen with the Gmail copy of your emails. We recommend Keep Gmail's copy in the Inbox.

Lastly, at the bottom of the page, click Save Changes.

For more information about email forwarding settings in Gmail, please read this.

Outlook Setup Instructions

  1. On your computer, open Outlook.

  2. At the top of the page, select Settings > View all Outlook settings.

  3. Select Mail > Forwarding.

  4. Select Start forwarding, enter the forwarding email address and select Save. Note: Select the Keep a copy of forwarded messages check box if you want a copy of the original message to remain in your mailbox.

For more information about email forwarding settings in Outlook, please read this.

Yahoo setup instructions

For Yahoo email forwarding, you will need to have a Yahoo Mail PRO account.

  1. Click Settings.

  2. Click More Settings.

  3. Click Mailboxes.

  4. Click the primary mailbox account.

  5. Under Forwarding, enter the Forwarding Address you copy from EngageMessage.

  6. Click Verify.

  7. Open EngageMessage > go to Inbox > follow the instructions sent there.

For more information about email forwarding settings in Yahoo, please read this.

Other email providers

Some email clients refer to these settings as "redirection" not "forwarding". You can search "redirection" in your email client settings. If you still cannot find it, please let us know and we will help you.

FAQ:

Can I add the forwarding email address to an email group to receive emails at EngageMessage?

  • It's not possible to forward emails by just adding your forwarding email address to an email group. Please follow the instructions to set up the forwarding.

Can I forward my company email address to EngageMessage?

  • Yes. You can forward your company email address to EngageMessage. But you will need to mark it as a company address. This will stop it from getting added to conversations and causing email loops.

  • Open EngageMessage App > Settings > Email forwarding > Company address to ignore > + Add email.

Is there a size limit on the emails?

  • EngageMessage has a 20MB limit on email content. Any email larger than 20MB will be rejected. (This limit includes attachments.)

Can I forward emails to EngageMessage with customers added as BCC?

  • Yes. The emails contain BCC recipients will be forward to EngageMessage and any of those BCC'd recipients reply to the email, a new conversation will be created in EngageMessage, with a note linking to the original conversation.

  • If an email from an EngageMessage conversation is forwarded to another customer, and they reply, the reply email will be forwarded to EngageMessage too and you will see the same note with a link to the original conversation.

  • EngageMessage will make sure no one is added to a conversation they are not intended to be a part of. The only people added as participants in an email conversation are the original sender and any CC'd users. All the other subsequent interactions will be shown in separate conversations in EngageMessage.

Doesn't answer your question? Feel free to chat with us. Open the EngageMessage app click the chat icon on the top left corner. our team is ready to help!

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