In this guide, we've listed some common problems and solutions for not receiving your forwarding emails in EngageMessage.
Not receive the verification email?
To set up email forwarding, some email providers (such as Gmail) require you to verify the forwarding settings. After you enter the forwarding address (the URL you copy from EngageMessage) in your email provider settings, you should receive a verification email in the EngageMessage Inbox.
If you do not receive the verification email in your EngageMessage Inbox, please check if you:
have followed the instructions to set up the email forwarding in your email provider correctly. You can view this guide to do it step by step.
have copied and entered the forwarding address correctly in the setup. Each app has a unique incoming email address. To forward emails from an email provider to EngageMessage, you need to tell your email provider the address for your EngageMessage inbox. This can be found in Settings > Set up email forwarding > enter an email address (such as [email protected]) > Add
If your answer is yes to the above questions, please refresh your EngageMessage Inbox and wait a few moments. You can also go back to your email provider and re-send the verification.
If you still do not receive the verification code, please feel free to contact our support team. We are happy to help you sort it out.
Not Receive the test email?
If your email provider (such as Outlook and iCloud) does not need verification to complete the email forwarding setup, or if you have already finished the verification process, you can send a test email to check if the email forwarding is successful.
Open EngageMessage app > go to Settings > tap Email forwarding > tap "Test" next to the email address you are setting for the email forwarding.
If you do not receive the test email in your EngageMessage Inbox, please check if you:
have followed the instructions to set up the email forwarding in your email provider correctly. You can view this guide to do it step by step.
have copied and entered the forwarding address correctly in the setup. Each app has a unique incoming email address. To forward emails from an email provider to EngageMessage, you need to tell your email provider the address for your EngageMessage inbox. This can be found in Settings > Set up email forwarding > enter an email address (such as [email protected]) > Add
have saved changes in your email provider's settings page. For some email providers, you need to click "Save Changes" or "Save" after you set the email forwarding. If you forget to save the changes, the email forwarding setup is not complete.
If your answer is yes to the above questions, please refresh your EngageMessage Inbox and wait a few moments. You should receive the test email soon.
If you still do not receive the verification code, please feel free to contact our support team. We are happy to help you sort it out.